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Child Policy


Uncollected Child Policy

  • Parents of children who are still at a group 15 minutes after their usual collection time should be telephoned for information.

  • If there is no reply, alternative emergency contact numbers should be called.

  • If all other children have been collected, two staff should remain with the child until a parent arrives.

  • The child should be reassured and taken to a room where staff can keep them occupied until the parent or carer arrives.

  • If there is no communication with the expected collector and 1 hour has elapsed without information or contact with any of the given emergency numbers, Social Services should be called for advice.

Updated July 2019

By Joanne Barnes

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